Liveblogging AEASF: Shepherding Passionate Communities – Heather Champ

Flickr community manager

Flickr allows you to see the news unfiltered (London bombing)

COnferences for community managers
Simetimes CM is being a pinata
Being active with blog posts, feedback, bugs, etc
The help forum has ambassadors from the user community
Dont let your abuse forms get indexed by Google

Terms of USe not scalable – Communit Guidelins
Human-readable – people can understand.

She has the biggest block list of the team

Marketing can stifle communication
Be transparent
Don’t whitewash errors or problems
Don’t wait

Don’t create supervillains – they keep coming back
New York Times article on Trolls

Get permission to user to reuse their content
Be clear! Make lemonade!

Dell expolding patteries: exploded in the building
Fire people come, and people get pics from exploded battery. Troll says: don’t perpetuate the myth.

Stolen laptop captures picture of the theif

Before launching geotagging, they though “porn island” Instead, Greenland says “FUCK”

Pandas are cute. Freat Panda Wars! Trying to hack each other. Secres of Explore featuring vomiting pandas.